ICV offers a range of courses that can be delivered partly or wholly online. ICV is committed to providing a quality learning experience for students studying online and these online service standards explain our commitment to students in key areas. Our main focus is to provide seamless study experience to gain positive outcome and better job prospects.
ICV will provide the following support to learners studying any aspect of their course online:
a. Online – Trainers/Assessors
ICV’s Online Trainers/Assessors will be available for queries about learning and assessment by:
ICV’s Online Trainers/Assessors will respond to queries within 48 hours and assessment will be returned within 14 days. There will be a maximum of 50 online learners to each trainer/assessor for each course.
b. Administrative Support
c. IT Support for technical queries
d. Support Services
ICV conducts a comprehensive Pre-Training Review for all prospective learners to determine whether a course is suitable and appropriate for their individual needs. This will include assessment of your digital literacy by:
ICV uses Microsoft Teams and aXcelerate for online course delivery. The following are the minimum information technology requirements to enable optimal access to Microsoft Teams and aXcelerate:
ICV ensures that learning materials used in online training are interactive and are presented in a variety of formats, including;
ICV provides an online learning experience that is engaging and interactive. We will monitor your participation and ensure that you continue to progress through your course. The online platforms provide learning opportunities for the learners to access the learning material required to progress through the course.
Ongoing feedback will be provided as you study through:
ICV will contact the learners who have not participated within 2 months of the course commencement date. The learners who have not participated within 2 months of the course commencement date that do not reengage after 3 attempts at contact will be deemed to have withdrawn from the course. Such learner will be sent an intention to withdraw letter.
A minimum of two forms of assessments will be used for each unit of competency. Forms of assessments may include but are not limited to:
All trainers and assessors delivering online courses at ICV are experienced in online delivery and have undertaken professional development in online delivery, which may include:
Safety of our data is integral. All of our data is backed up on cloud servers.